Privacy policy

Welcome to Avxy Jewels. Protecting and respecting your privacy is one of our top priorities. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our website.

By using our website, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our website immediately.

1. Who We Are

Avxy Jewels is a jewelry company registered in Ontario, Canada (2024) with production partners based in Surat, India. We specialize in gold, diamond, and gemstone jewelry, designed in Canada and manufactured with craftsmanship in India.

2. Information We Collect

We may collect the following types of information when you interact with our website, services, or place an order:

  • Personal Identifiable Information (PII): Name, email address, phone number, billing/shipping address, payment details.
  • Account Information: Login credentials, order history, preferences.
  • Technical Information: IP address, browser type, operating system, device details, and cookies.
  • Communication Data: Emails, chats, inquiries, or feedback shared with us.

3. How We Use Your Information

Your information is collected and used for the following purposes:

  • To process and fulfill your orders (order confirmation, shipping, and delivery).
  • To process payments securely.
  • To communicate with you regarding orders, inquiries, or promotional offers (if opted in).
  • To improve website functionality, customer service, and user experience.
  • To comply with legal obligations and prevent fraud or misuse.

4. Sharing of Information

We respect your privacy and do not sell your personal information to third parties. However, we may share your data in the following limited circumstances:

  • Service Providers: With trusted third-party partners (payment gateways, logistics, IT service providers) to complete transactions and deliver orders.
  • Production Partners: Certain non-identifiable information may be shared with our Surat-based production partners to fulfill custom orders.
  • Legal Requirements: To comply with applicable laws, regulations, legal processes, or governmental requests.

5. International Data Transfer

As Avxy Jewels operates in Canada with production partners in India, your personal data may be transferred, stored, or processed outside of Canada. We ensure that such transfers comply with Canadian privacy laws (PIPEDA) and apply adequate safeguards to protect your information.

6. Data Security

We take strict measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

  • Secure servers with SSL encryption.
  • Restricted access to personal data.
  • Regular security monitoring and updates.

7. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience by remembering preferences, analyzing traffic, and personalizing content. You may disable cookies through your browser settings, but certain website features may not function properly.

8. Your Rights

Under Canadian privacy laws, you have the right to:

  • Access the personal information we hold about you.
  • Request corrections or updates to your personal data.
  • Withdraw consent for marketing communications at any time.
  • Request deletion of your account (subject to legal and transactional obligations).

To exercise these rights, please contact us (see Section 10).

9. Retention of Data

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

10. Contact Information

For questions, concerns, or to exercise your privacy rights, please contact us:

Avxy Jewels
Registered in Ontario, Canada.
Email: avxyjewels@gmail.com

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically.