About Avxy Jewels

* Who are we? What makes Avxy Jewels different?

At Avxy Jewels, heritage and craftsmanship meet brilliance. We bring you an exquisite collection of diamond and fine jewelry, blending timeless artistry with modern elegance. What makes us different? Our jewelry is ethically sourced, handcrafted with precision, and delivered directly to you—ensuring the finest quality at honest prices.

* Where is Avxy Jewels located?

We are based in Surat, India—globally known as the Diamond City. All our jewelry is designed and manufactured in India, where diamond craftsmanship has been perfected for generations.

* Where is your jewelry made?

Every piece of Avxy jewelry is proudly made in India, crafted by skilled artisans who combine traditional expertise with contemporary designs.

* Do you have a catalog?

We don’t provide a printed catalog. However, our complete collection is always updated on our official website, where you can browse effortlessly by category, design, or style.

* Do you sell gift cards or gift certificates?

Yes! Avxy Jewels offers digital gift cards that make the perfect present for your loved ones. Please contact our support team at avxyjewels@gmail.com and we’ll create a customized gift card for you.

* I can’t find a piece on your website anymore. Can I still order it?

Some designs are seasonal or limited-edition. If you can’t find a product, contact our customer support team and we’ll do our best to make it available for you again.

Delivery

* Do you deliver worldwide?

Yes! Avxy Jewels offers free delivery across the world. No matter where you are, your jewelry will be safely shipped to your doorstep.

* How much does delivery cost?

Delivery is absolutely free worldwide.

* What is the estimated delivery time?

• Ready-to-Ship Products: 5–10 business days (depending on your location).
• Made-to-Order Jewelry: 10–21 business days, as each piece is handcrafted with care.

Please note that business days do not include Sundays and public holidays.

* How safe is my product?

Your jewelry is packed in tamper-proof and insured packaging. From our workshop to your hands, your jewelry is 100% secure and fully insured until it reaches you.

* Can I change my shipping address after placing an order?

Yes, if your order hasn’t been shipped yet, you can update your shipping address. Please email us at avxyjewels@gmail.com.com as soon as possible.

Returns and Exchanges

* What is your return policy?

We offer a 30-Day No-Questions-Asked Return Policy. If you’re not satisfied with your purchase, you can return it within 30 days for a full refund or exchange.

• The jewelry must be in its original condition with certification.
• Custom-engraved or personalized jewelry is not eligible for return.

* Do I have to pay for return shipping?

No. Return shipping is free worldwide.

Jewelry

* Can I commission a custom design?

Yes! At Avxy Jewels, we offer custom jewelry services. You can personalize your design, diamond specifications, metal type, and more.

* What if I don’t know my ring size?

We provide a complimentary ring sizer to help you get the perfect fit. Contact us before placing your order.

* Are Avxy diamonds conflict-free?

Absolutely. Avxy Jewels only uses conflict-free, ethically sourced diamonds certified through the Kimberley Process.

* Is my jewelry authentic and certified?

Yes. Every Avxy diamond and gemstone comes with certification from globally trusted grading laboratories like GIA, IGI, or SGL. Gold jewelry is BIS Hallmarked.

Payments

* How can I pay for my purchase?

We accept multiple payment methods:

• Credit/Debit Cards
• Net Banking
• International Cards
• PayPal
  

All transactions are secure and encrypted.

* Are there hidden charges?

No. Our pricing is transparent and final. What you see on the product page is what you pay.

After Purchase

* What if the ring doesn’t fit?

We offer complimentary resizing within 30 days. Beyond that, resizing may be available for a nominal fee.

* What if there’s an issue with my jewelry?

If you face any problem with your purchase, we’ll repair or replace it free of charge within 30 days. For later issues, we offer affordable lifetime repair services.

Customer Support

For any queries, our support team is always here for you:
📧 Email: avxyjewels@gmail.com.com
🌐 Website: www.avxyjewels.com